Tennessee

24/7 Member Support Program

Are you a person (member) receiving Home and Community Based Services (HCBS) in Tennessee?

Resource Library for Tennessee Members

We are excited that you are participating in the program. This Resource Library contains the most up-to-date information to assist you.

Support Documents:

24/7 Member Support One-Pager 24/7 Tablet Easy Setup Guide 24/7 WiFi Setup Guide 24/7 WiFi Setup Guide (Spanish)

Support Videos:

Introduction to CareBridge Telemedicine

‍An introduction to the CareBridge 24/7 Member Support program.

Contact Us:

Member questions: for setup or connectivity questions, please call: 1 (888) 605-9060.

DSP questions: for check-in/check-out issues, incorrect shifts being listed, or other issues using the tablet, please call: 1 (844) 746-1400.

24/7 Member Support Program

Does your (provider) agency provide HCBS to members? Does your (payer) agency pay for those HCBS? Use the button(s) to access information about CareBridge services utilized in Tennessee.

Resource Library for Tennessee Providers & Payers

We are excited to have your agency participating in the program. This Resource Library contains the most up-to-date resources to assist you and the caregivers you employ while using the program.

Documents:

Job Aide for DSPs Wi-Fi Setup Guide 24/7 Member Support Provider Information

Instructional Videos:

Introduction to CareBridge Telemedicine

‍An introduction to the CareBridge 24/7 Member Support program.

‍

DSP Orientation Video

An introduction to using the new enhanced 24/7 tablets in the homes of some of the members you support.

‍

DSP Check-In/Check-Out Video

A step-by-step process on checking-in and checking-out of the CareBridge 24/7 tablet.

Contact Us:

Member questions: For setup or connectivity questions, please direct members, family members, and paid caregivers to call: 1 (888) 605-9060.

DSP questions: Please direct paid caregivers who have check-in/check-out issues, incorrect shifts being listed, or other issues using the tablet to call: 1 (844) 746-1400.

Email us: If your agency has a question about the program, you can email us at Agency247@carebridgehealth.com

Tennessee EVV

Electronic Visit Verification – CareBridge offers EVV services to our clients in Tennessee.

This includes access to the EVV platform for managing service authorizations, scheduling, visit validation, claiming and reports for providers and payers who use our system. We also provide data aggregation on all visits provided to persons receiving EVV-required services.

Need access to the Portal?

Ready to get started using CareBridge EVV?

TennCare EVV Communication

TennCare Memo on EVV for Home Health (December 2022) - TENNCARE MEMO‍

TennCare Memo on EVV for Home Health (May 2023) - TENNCARE MEMO

Need training support?

To view training options or the CareBridge Resource Library select from the buttons below.

Resource library

Contact Us:

Customer Support email: tnevv@carebridgehealth.com
Customer Support: (844) 482-0256

‍Caregiver IVR: (844) 383-1678

Still have questions?

Learn even more about CareBridge by reading our FAQs!

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Tennessee

Tennessee

24/7 Member Support Program

Resource Library for Tennessee Members

Support Documents:

Support Videos:

Introduction to CareBridge Telemedicine

Contact Us:

24/7 Member Support Program

Resource Library for Tennessee Providers & Payers

Documents:

Instructional Videos:

Introduction to CareBridge Telemedicine

DSP Orientation Video

DSP Check-In/Check-Out Video

Contact Us:

Tennessee EVV

Need access to the Portal?

Ready to get started using CareBridge EVV?

TennCare EVV Communication

Need training support?

Contact Us:

Still have questions?

Members

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