Iowa

24/7 Member Support Program

Are you a person (member) receiving Home and Community Based Services (HCBS) in Iowa?

Resource Library for Iowa Members

We are excited that you are participating in the program. This Resource Library contains the most up-to-date information to assist you.

Support Documents:

24/7 Member Support One-Pager 24/7 Member Support Flier (Spanish)24/7 Tablet Easy Setup Guide 24/7 Tablet Easy Setup Guide (Spanish)24/7 WiFi Setup Guide 24/7 WiFi Setup Guide (Spanish)

Support Videos:

Introduction to CareBridge Telemedicine

‍An introduction to the CareBridge 24/7 Member Support program.

Contact Us:

Member questions: for setup or connectivity questions, please call: 1 (888) 605-9061

24/7 Member Support Program

Does your (provider) agency provide HCBS to members? Does your (payer) agency pay for those HCBS? Use the button(s) to access information about CareBridge services utilized in Iowa.

Resource Library for Iowa Providers & Payers

We are excited to have your agency participating in the program. This Resource Library contains the most up-to-date resources to assist you and the caregivers you employ while using the program.

Documents:

24/7 Member Support Provider Information 24/7 Member Support ICDAC Provider Information Wi-Fi Setup Guide 24/7 WiFi Setup Guide (Spanish)

Instructional Videos:

Introduction to CareBridge Telemedicine

‍An introduction to the CareBridge 24/7 Member Support program.

Contact Us:

Member questions: For setup or connectivity questions, please direct members, family members, and paid caregivers to call: 1 (888) 605-9061.

Email us: If your agency has a question about the program, you can email us at Agency247@carebridgehealth.com

Iowa EVV

Electronic Visit Verification – CareBridge offers EVV services to our clients in Iowa.

This includes access to the EVV platform for managing service authorizations, scheduling, visit validation, claiming and reports for providers and payers who use our system. We also provide data aggregation on all visits provided to persons receiving EVV-required services.

Need access to the Portal?

Select the Portal you wish to access using the links below.

Payer Agencies/MCOs using CareBridge EVV ‍
Provider Agencies using CareBridge EVV
Provider Agencies NOT using CareBridge EVV

Ready to get started using CareBridge EVV?

TennCare EVV Communication

Need training support?

To view training options or the CareBridge Resource Library select from the buttons below.

Resource library

Contact Us:

Customer Support email: iaevv@carebridgehealth.com
Customer Support: (844) 343-3653

Caregiver IVR: (515) 489-4787
Member IVR: (515) 800-2537

Still have questions?

Learn even more about CareBridge by reading our FAQs!

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Iowa

Iowa

24/7 Member Support Program

Resource Library for Iowa Members

Support Documents:

Support Videos:

Introduction to CareBridge Telemedicine

Contact Us:

24/7 Member Support Program

Resource Library for Iowa Providers & Payers

Documents:

Instructional Videos:

Introduction to CareBridge Telemedicine

Contact Us:

Iowa EVV

Need access to the Portal?

Ready to get started using CareBridge EVV?

TennCare EVV Communication

Need training support?

Contact Us:

Still have questions?

Members

Our Address

Useful Links

Products & Services

Contact Us!